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Jason Kemp@dialogcrm.bsky.social |
Automation has been over promised for decades now. I worked in complex CRMs and ERP sales and marketing. Those big systems have business rules “engines” trying to model business processes since late 90’s. They got better but human nature meant lazy users never tuned or used at optimum levels.
1 replies 0 reposts 3 likes
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Jason Kemp
@dialogcrm.bsky.social
[ View ] |
Result is notification spam and endless unstructured messaging nagging users like Slack and others as a workaround. Automation has failed big time at being useful in practise. But AI is the next step and it will get worse. I spend too much time trying to navigate access to systems now :)
0 replies 0 reposts 3 likes