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Julian Lass@julianlass.bsky.social |
The core problem are the societal norms that enable and tolerate abusive customer behaviour. The Japanese government is considering labour law revisions to protect staff from customer rage. This legislative approach acknowledges that the problem lies in how customers are allowed to treat workers 2/3
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Julian Lass
@julianlass.bsky.social
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Instead of relying on technology to hide emotional distress, we should focus on creating an environment where workers are respected and protected, and where abusive customer behaviour is not tolerated, not just creating a veneer of calm through technology. 3/3
1 replies 0 reposts 1 likes