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Dave Infante@dinfontay.bsky.social |
local newspapers must get better at managing paying subscribers' accounts. this shit was table stakes a decade ago. if you require cancelation/vacation holds/etc. over the phone, you're making yourself radioactive to most people under 40.
1 replies 0 reposts 8 likes
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Dave Infante
@dinfontay.bsky.social
[ View ] |
i bought a month long subscription to my old paper to read one article, because it was The Right Thing to Do™️, but i no longer live in the area, so i want to cancel it. i have completed an online form designed to trigger a phone call for cancelation (lol), and placed two follow-up calls. nada.
0 replies 0 reposts 1 likes