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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Yeah exactly -- though what you're describing is super intriguing...and now I kinda want to research it...
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Jess Miers ๐ฆ@jmiers230.bsky.social |
885 followers 240 following 621 posts
Visiting Law Prof @AkronLaw | Computer Scientist | Former: Twitter, @Google, @santaclaralaw @ProgressChamber | 1A ๐ฌ & AI ๐ค | meme docent ๐ง๐ผโโ๏ธ miersjessica@gmail.com
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Yeah exactly -- though what you're describing is super intriguing...and now I kinda want to research it...
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Appreciate you immensely. โค๏ธโค๏ธโค๏ธ
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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They totally do! Though when we're talking specifically about consumer harms, the policy calculus is a little different than people are pissed off at bad design choices.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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All of these are fair critiques. I can't speak to a lot of it because it's outside what I did at these companies but they're absolutely valid points. My comments are geared more towards the content moderation discourse, but I see how it can be read broadly.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Thank you so much!!!
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Respectfully, that's misinformation. I worked directly with the team that was responsible for that policy. There are several reasons for this policy (and it's an industry practice). Some reasons include: --mandates from other countries --law enforcement investigations --account reactivations
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Soda >>> government surveillance
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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๐ฏ๐ฏ๐ฏ๐ฏ
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Yes -- fantastic point. So much of it is about imposing their own views about what's good / bad for society on others.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I'm sorry you're having big feelings today. I hope you find some healthy coping mechanisms.โค๏ธ
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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This is a really great question. Tbh I haven't done a ton of digging into these specifics, but what I do know from experience is the advertisers avoid hateful content like the plague and if you're a service that doesn't moderate enough, they're out. Bad for biz.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I swear to you and everyone on this platform, I will never work in government. :)
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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My feeds are certainly not filled with CSAM, and grooming content. Why are yours, Senator?
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Oh one more thing. You are responsible for your algorithm. I don't know what policymakers are looking at online, but some of the stuff they claim to have seen on their social media pages is pretty concerning and probably should be investigated if true.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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That aside, the point I'm making here has to do with the accusation that big tech profits off of harmful content. That accusation falls tremendously flat especially when X exists as the model for discouraging advertisers.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Sure -- though a lot of those points are vague like compromising privacy for $$. That genuinely doesn't make sense to me. All the companies I've worked with prioritize privacy and have massive teams dedicated to it. I never encountered a discussion like "let's undermine privacy to make more money"
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I absolutely loathe the term "enshittification" because it's vague and subjective. What you might find shitty about the web, I might like. The point is, major advertisers are drawn to "successful" websites with lots of users / engagement. Harmful content is bad for their brands.
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Alan Bleiweiss
@alanbleiweiss.bsky.social
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Content moderation. It's extremely difficult. Governments on "both sides" of the political spectrum are outright ignorant bullies with their ego-driven agendas.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I'm excited for academia. I'm looking forward to shaping the next generation of folks that not only care about but love technology and online expression just as much as I do. They're the future and that's where I prefer to focus my attention.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Truthfully, I'm burnt out on it. I spent the majority of my 20s passionately fighting for something I believe deeply in, but between governments, the growing opposition towards tech, and the industry caving to it all, it wears on you.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I'm leaving the industry for several reasons. First, I've always wanted to be a law professor and the opportunity presented itself earlier than I expected. But I was ready to head out earlier this year. It's because I see the writing on the wall and so do my peers.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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20. We're headed down a disappointing path when it comes to tech regulation. We'll look like the EU soon. That's a shame because their Internet sucks. I hope we don't do the same thing to AI. But we probably will because we can't help ourselves.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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19. Tech policy folks are some of the kindest and most dedicated people I've worked with in this space. These are people who couldn't care less about the paycheck and just love the Internet. Nobody wants to kill kids or cause harm to other people.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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18. The government's attempt to ban TikTok for unspecified national security reasons should deeply concern y'all. BTW: government actors forced a trade association to drop TikTok as a member. Other similarly positioned folks representing them are rumored to have received threats too.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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17. The companies could do better but no one really knows what "better" looks like and the goal posts always move regardless of the steps taken by the companies. As long as there's speech to censor and money to be made in techlash, the cycle will continue.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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15. I was never paid to spew company talking points while at Chamber of Progress. I never received company talking points and wouldn't have used them if I did. The organization is true to its principles and I would've left earlier if it wasn't. I care way too much.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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14. Lawmakers have no idea how tech works. But they're hellbent on regulating it. I've sat in some brutal meetings. One bill in California this year would've put Zuckerberg in jail every time someone used Facebook to sell drugs off the platform. Your tax dollars at work.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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With that, it will not surprise me in the slightest if the next few years have less legal challenges to deeply unconstitutional laws and simply more compliance strategies. It's not worth the investment to challenge and not worth the PR risk. So, great job government. ๐
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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13. The industry is moving to a compliance based strategy. Lawmakers have flooded the zone and any time a tech company decides to fight unconstitutional laws, the government and other organizations spin up their PR machines to frame the fight as the industry killing kids.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I have many horror stories from California. It's so bad that other trade associations and lobbyists out here will ostracize you if the legislature doesn't like you. It's just as bad to be associated with the opposition in California. We tiptoe around our electeds here.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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12. The California Legislature is the most toxic group of policymakers I've ever had the displeasure of dealing with in my role. Absolute bullies. They'll threaten to blackball your organization if you don't play by their rules or if they simply don't like your opposition.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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11. There are organizations that prey on high school kids and their parents to get them to advocate for laws that are only in the best interest of industry competitors, age authentication vendors, and the government. All age verification vendors are grifts.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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10. Policymakers routinely use kids as props to achieve their separate policy goals. When you really get into it with a policymaker about specifics that the industry can do to protect kids, they don't have answers. Again, it's about censorship. It always was and always is.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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9. There's many mouthpieces on here that are literally paid to just spout techlash. That's it. Those folks aren't substantive, they have no principles, and have no real interest in making the Internet better. They're paid to harass and yap. Many admit to it behind closed doors.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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8. Speaking of government, they hate a lot of stuff on the Internet (both the right and the left). As a result, their goals for policymaking typically have nothing to do with protecting people but achieving a broader censorship agenda. CA, NY, TX, and FL are all the same.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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7. Re: jawboning, most of the companies I've worked with have an internal culture that leans towards pushing back on government pressure. This is a good thing. The companies make their own decisions about content moderation, despite government yapping.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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6. Jawboning definitely happens but it's more overblown than folks think. Threats to gut Section 230 have little to no impact on the bigger tech players. They operate all over the globe without 230. It's the little guys that are the most concerned about operating without 230.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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5. Everyone has political biases but most companies actually do a pretty good job of checking themselves. At Google, I sat in many meetings with both progressives and conservatives and made many tough decisions that required us to oftentimes reach across the aisle.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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4. There is no money in making the Internet terrible for us users and kids especially. Content moderation has become proprietary because of advertisers. There's no money in having a hateful / harmful website. Just look at what happened to X. Companies compete to be better.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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(That's also why content moderation is so hard. No one can agree on what the Internet should look like).
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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3. Folks also hate the Internet because it's a mirror on society. People hate how the world works and how our society can sometimes really suck and that's reflected by our online environments. Policymakers think the tech companies should solve this human dilemma. That is silly.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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2. The biggest reason folks hate tech and the industry broadly is partly because of a deep lack of understanding of how content moderation works but also because 'techlash' is trendy. There's an entire, extremely lucrative, grift built on generating hate towards tech.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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1. The outside world hasn't a single clue about how content moderation actually works. That's the fault of the folks covering this space, various lobbyists and external groups, and the companies themselves. It's not that deep. Content moderation is extremely challenging.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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I worked for Twitter, Google (trust and safety and then public policy), and a trade association that worked with most of the tech industry players in Silicon Valley. Nobody is paying me to write this thread. And I have every incentive to be candid.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Things about the tech industry and tech policy as a former insider who now has the freedom to talk openly about it ๐งต
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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tell me you just left industry without telling me you just left industry ๐
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Thank you!! And hell YES. I'm going to reach out to Zahr. I will take an open casebook any day.
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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It was a rollercoaster indeed ๐ฅฒ but yes thank you!!!
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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Please feel free to reach me at my personal email at miersjessica@gmail.com (or anywhere else on the Internet I guess :) )
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Jess Miers ๐ฆ
@jmiers230.bsky.social
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And yes, the hiring freeze was lifted the day after my announcement to social media because that's just how these things work
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