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Julian Lass@julianlass.bsky.social |
I understand your point, and I agree worker well-being is important. However, I'm still doubtful. A line is crossed when voice is commoditised for treatment and neutralisation. In Japan, the drive to develop such AI stems from a culture where the customer is always right, to an extreme extent. 1/2
3 replies 0 reposts 1 likes
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Tracy Quan
@tracyquannyc.bsky.social
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So I ended up with a good deal from the company, to discourage me from going elsewhere, but the brand didn’t earn my loyalty. I see that the brand was willing to brutalize both customer and staff. Most unfortunate. 2/2
1 replies 0 reposts 1 likes
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Tracy Quan
@tracyquannyc.bsky.social
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Yes, good point, can be used to discourage entitled ragers from behaving well. A bit like a tranquilizer for the customer service rep, and sets up the rager to continue behaving this way in every aspect of life. Ppl need to learn that this conduct has limited appeal!
1 replies 0 reposts 0 likes
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Julian Lass
@julianlass.bsky.social
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The core problem are the societal norms that enable and tolerate abusive customer behaviour. The Japanese government is considering labour law revisions to protect staff from customer rage. This legislative approach acknowledges that the problem lies in how customers are allowed to treat workers 2/3
1 replies 0 reposts 1 likes