They also argued that hey, so what if the chatbot lied, because the correct info was available elsewhere on their site. The tribunal's response: "There is no reason why Mr. Moffatt [the guy who got screwed] should know that one section of Air Canada's webpage is accurate, and another is not"
lol
"If one place on our site has the "correct" info, we can put whatever we want elsewhere on the site" would have been an excellent precedent to set with no downsides.
A personal favourite excerpt: "According to the decision, Air Canada argued that it can't be held liable for information provided by one its 'agents, servants or representatives — including a chatbot.'
But Rivers noted that the airline "does not explain why it believes that is the case."