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Sarah McLaughlin@sarahemclaugh.bsky.social |
so i filed a complaint to american airlines after our plane sat on the tarmac for a combined ~6 hours at two different airports (one we weren't supposed to land in) with no water for passengers and they sent me an automated reply and have not responded to any follow up emails lol
11 replies 8 reposts 138 likes
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Staid Winnow
@staidwinnow.bsky.social
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In an oligopoly masquerading as capitalism, customer service being poor is a sign that you are fucked. The alternatives are few, and they do not care either.
0 replies 0 reposts 0 likes
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Randal Cooper
@fancycwabs.bsky.social
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I find that copying c-suite executives on (exceedingly polite) emails to customer service provides much better results, because managers are bored and itching to show off just how responsive they are to customers.
1 replies 0 reposts 1 likes
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Popehat
@kenwhite.bsky.social
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Iβve kind of hated American Airlines irrationally ever since the Incident.
5 replies 2 reposts 49 likes
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π
πΌπΎπππ β§
@janku.bsky.social
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I remember American Airlines gave me a "hotel voucher" to make up for trapping me in an airport for over 24 hours. The "voucher" was actually an ad for a fraudulent hotel website. Ended up getting scammed for $80
0 replies 0 reposts 1 likes
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Chris Messer
@chrismesser.bsky.social
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American airlines, the only place a flight attendant has pointed at be and announced, "You! Shut up!" before I said a word.
0 replies 0 reposts 1 likes
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Dr. Rob Thompson πΊπ¦
@drrobthompson.com
[ View ] |
Have you tried the next level? www.transportation.gov/airconsumer/...
2 replies 0 reposts 5 likes
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Gabe J
@airbagabe.bsky.social
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I believe in the business world this is called "efficiency"
0 replies 0 reposts 1 likes
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Memento Maury
@justmicah.bsky.social
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My sister's American flight ran out of fuel and had to emergency land in some tiny town in Arkansas or Missouri that had one restaurant and no hotel
0 replies 0 reposts 2 likes
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Sarah McLaughlin
@sarahemclaugh.bsky.social
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The saga continues. Apparently AA flights leaving PHL have been explicitly advised to do so with incomplete catering. (lol: "If ice is available, it will only be offered to first class passengers.")
2 replies 0 reposts 7 likes
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PM3
@elvisbus.bsky.social
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File a complaint with the BBB. Those complaints are more likely to get attention especially if you allow the complaint to be published.
0 replies 0 reposts 0 likes
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Michael
@matttttthews.bsky.social
[ View ] |
I bet they tried to push their credit card the whole time.
1 replies 0 reposts 3 likes