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Madame Hardy@madamehardy.bsky.social |
Amazon's One Care triages all patient phone calls through a call center staffed with people with no medical training or experience, and who have two weeks' training total. Patients have died.
Gift link: wapo.st/4cq019f
29 replies 285 reposts 455 likes
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JFG
@jfgibson.bsky.social
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Amazon being world class at supply chain efficiency is exactly why it should not be in any way part of healthcare. Frugality and automation are the last things I want in my healthcare.
0 replies 0 reposts 1 likes
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cherdt
@cherdt.bsky.social
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Two weeks classroom training is what my call center staff had back in 1997 to troubleshoot Windows and printers.
Not to triage calls from medical patients.
I also found the article for free on MSN: www.msn.com/en-us/health...
0 replies 1 reposts 7 likes
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The Loony Liberal (HIATUS)
@loonyliberal.bsky.social
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In retrospect, trusting the company that tells its employees to pee in bottles and encourages them to throw packages at each other with our medical health was shortsighted.
1 replies 1 reposts 16 likes
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Tom Richardson Ph.D.
@cascadetommy.bsky.social
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Appreciate the editorial independence at Wapo to report on scandal at the owners other company. Will such independence continue
1 replies 0 reposts 9 likes
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Janet Rosenbaum (she/her)
@janet.bsky.social
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Amazon also sells croquet sets with real lead paint! www.cpsc.gov/Recalls/2024...
1 replies 1 reposts 3 likes
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Courtney Milan
@courtneymilan.com
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My brain is just reverberating “what the fuck” back and forth.
1 replies 0 reposts 53 likes
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rick
@rickehling.bsky.social
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Don’t worry, they’re adding AI !
0 replies 0 reposts 1 likes
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Patrick Maroney
@patrickmaroney.bsky.social
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😱
0 replies 0 reposts 0 likes
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MissM99.bsky.social
@missm99.bsky.social
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BlueCross NC now uses Amazon as their mail order pharmacy. Every prescription comes in the SAME LOOKING BOTTLE and they are trying to get me to refill meds I've archived cause I haven't taken them for a YEAR. They're gonna kill somebody
1 replies 0 reposts 6 likes
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Dave Dissents
@dconrad.bsky.social
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Death of expertise -> actual death
0 replies 0 reposts 2 likes
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Gronk of Aquilonia, Barbarian Engineer
@kabdib.bsky.social
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Dear Amazon executives: The "K" in KPI does not stand for "Kills"
0 replies 0 reposts 7 likes
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Kelemi Hirut
@mamakspeaks.bsky.social
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I knew the minute this was introduced it was going to be a nightmare. Besos got his hands in too many pots and one is bound to bankrupt him.
1 replies 0 reposts 3 likes
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@waterloo45.bsky.social
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Bezos will kill you
1 replies 1 reposts 1 likes
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Mary21
@mheltru21.bsky.social
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I'm sure when the lawsuits pile up against Amazon and Bezos, he and his botox Barbie will have to make do with a smaller yacht 🙄
1 replies 0 reposts 1 likes
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Bjørnar Egede-Nissen 🇨🇦🇳🇴~🇺🇦🇵🇸🍉
@bjornar1.bsky.social
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You call them patients, Amazon calls them customers.
2 replies 0 reposts 6 likes
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Zombie Marx
@zombiemarx.bsky.social
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Somehow this is both exactly what I expected and worse. May everyone responsible for this abomination face the most severe punishment allowable.
0 replies 0 reposts 14 likes
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Annelise
@annelise.bsky.social
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Terrifying and horrific but also exactly the quality expected from Amazon.
0 replies 2 reposts 29 likes
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k80did2
@k80did2.bsky.social
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Commodifying health care doesn't work? What a shocker. NOT. 😂
0 replies 0 reposts 3 likes
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Blue Meme
@bluememe.bsky.social
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They should have signed up for One Care Prime! Most emergency services are available within 2 days.
0 replies 0 reposts 1 likes
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Abigail Goben
@hedgielib.bsky.social
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Gift link demands an email now. Fun.
2 replies 0 reposts 25 likes
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Paula
@dentonitis.bsky.social
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Ah ok so my assumption--that Amazon Care is bullshit--was correct
0 replies 1 reposts 3 likes
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Jym Dyer
@jymdyer.bsky.social
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My regular healthcare takes months for an appointment, I presume patients have died from that, as well. One takes your membership money and gives it to Jeff Bezos to help you jump the queue in get in a month earlier or somesuch.
1 replies 0 reposts 2 likes
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Katiesaurus
@katiesaurus.bsky.social
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0 replies 0 reposts 5 likes
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Spitfire006.
@spitfire006.bsky.social
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It’s like that for every hospital now.
0 replies 0 reposts 0 likes
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My Name Is Aram
@rawfishandbeer.bsky.social
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What the fuck is the company that makes their delivery drivers piss in empty mountain dew bottles doing owning a medical company???
0 replies 1 reposts 9 likes
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Zeroisanumber
@zeroisanumber.bsky.social
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What? Not even EMT's? That's not just irresponsible, you're going to lose any money you save on labor because you're going to be sued into oblivion.
2 replies 0 reposts 28 likes
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@nachoiskerka.bsky.social
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As someone who's worked in customer service with amazon, this tracks pretty hard. Youd get a call from someone in an int. call center transfer someone mad already to verify stuff they already told the rep. Whole system was dumb af.
1 replies 1 reposts 17 likes
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Baxter Raccoon
@thatraccoon13.bsky.social
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Wild fact: Bezos owns Washpo.
1 replies 0 reposts 1 likes