USA gotta be the only place in the world where you walk past a guy screeching a word over and over red faced into his phone at a service provider and youre on his side because the word he's yelling is REPRESENTATIVE
Did that today. Trying to get a set-top-box. Gave 2 phone numbers. "We cannot find your account." Then: "We see that you owe $972.15 in back fees." Motherfucker, if you don't know who I am, how the holy fuck do you know I owe you a grand?!?
No, I have never and will never side with a person making noise over normal speaking volume in a public place, unless they're specifically at like, a sports event, or a protest.
CVS is the worst phone system i've ever interacted with. i have not been that angry at anything in years. it seems specifically designed to make you not call them
I especially love those automated systems that supposed to reply to your voice prompt, but in fact react to any lowest sound within 30 feet.
ME: *farts*
PHONE: You have selected lobotomy surgery, please confirm yes or no.
I really want a law that says all business need a phone number and they all have to have real people answer the phone. No voice mail/FAQ/AI bot has ever had the answer I needed.
The number of scenes from the show “Upload” with people just shouting the word “Angel*!” repeatedly angrily into the air was one of the most realistic parts of that show. 😂
*name for customer service in a digital afterlife, natch.
Straight up me on Monday. Needed to call my dad's insurance to confirm if they received his death certificate, and notify them of a change of mailing address for him, and the automated operator kept thinking I needed watercraft insurance instead.
Old voice recognition systems were not made to handle the codec compression artifacts brought on by cell phones; or the trip to the tower is 99% of the issue and the fill-ins from packet loss confuse it.
These systems are fucking expensive, and many are still from the 90s.
I hate phone robots so much. I just got toned policed by the Walgreens one. I guess my answers were so snotty and profane that the robot kept saying ‘you can just say yes or no’ every time