Seriously academics get genuinely excited about this, it is often the best email they will get all month. I once had a professor send me not just the paper I requested but six more that he'd written that related to the topic he was so happy someone outside academia wanted to read his work
Full professor here, can confirm. If you can send a nice thank you email, sometimes that helps at evaluation time. Especially for folks that have outreach responsibilities. Most of us have to do annual portfolios to prove our work is being used.
That's how I got a copy of the actual study on the medical device they were considering installing. Brochure was lovely but I wanted to know things like sample size, what determined "positive outcome". My husband used his super librarian powers to find one of the researchers to request a copy
Absolutely true! I once had someone who read a paper of mine on medicinal leeches send me back a poem on the topic that they wrote. I was smiling for WEEKS!
I once corresponded with a vet in North Carolina, she was delighted that I had a) found her article and b) asked for an English translation (it was only published overseas). She even gave us her bibliography and some suggestions.
Happened to me too. Was asking a professor I then followed on Twitter (heβs here now) how to get hold of a paper he mentioned in a tweet. He sent me not only a link to the paper, but to his books and other papers related to the subject. I was grateful and baffled.
It's not just academics. I work in industry, and I'm always super excited when folks ask for papers I'm on. I always give them a copy and offer to help out if they need help understanding anything.