You can tell who did and who did not moderate IRC/phpBB/whatever back in the day, because all of us who did learned the true shape of online group culture:
your culture is the shittiest person you don't ban
lol there is a clear generational divide online with this. I used to mod a sub-sub-sub-sub forum of Something Awful like two decades ago. I did my time
"If you allow one Nazi, it is now a Nazi group." My PTSD was banning people only for another admin to be like"he's just being ironic, unban" and I'm like his profile picture is literally hitler so...
Sometimes I really miss forums and other days I remember how much work they are
When I was a youth, a literal preteen, friends would give me mod powers on their forums as the mod whose ONLY job was to announce I felt it was time to enforce a ban because I could see who couldn't follow the rules or was causing distress and I didn't know them, so was immune to social pressure.
I've got a small TTRPG Discord, so I work with anybody whose causing problems. Usually it works out, but I occasionally have to kick or ban somebody.
The clearest line is "is this person driving away other people from the server?"
I first learned this as an IRC mod in my teens but what really drove it home was running/moderating Eve Online groups and spaces. Turns out you can make even those pleasant despite the notoriously ruthless and toxically-online demographic if you *actually use your modding tools on the problem*.
This. I don't try and win people over, understand or get to know them. It's a ban, instantly.
We weren't doing this and the community just wasn't thriving and I took back over with zero tolerance and now it has exploded with conversation and sharing.
Second lesson: moderation is not a form of government and not a court of law, you can run your rules with the Air Bud clause and not have to put up with gaming them on technicalities.
Yup. Sadly as a high school club advisor, I have limited ability to keep kids out of general club activities. Really let's a few kids sour things for everyone else.
As someone who's moderated:
A 2000 person second life community
Several large forums (phpBB, SMF, and Xenforo)
A sizable Discord server
Several large twitch channels
And leads moderation for a twice a year speedrunning event
100%. Toxic people spread toxicity when unchecked.
So true. Discord I'm in recently banned someone whose behavior kept skirting the rules, and it's immediately so much more pleasant in there.
Also: as long as you tolerate them, you lose good community members. If shitty behavior is the first thing someone sees, they leave and don't come back.
I think not being able to moderate except by bitching at Faceless Corporation #234 or harassing someone til they leave the service has messed with some people's ideas of what online spaces can be, yeah
Omg yes. The Christian Mysticism group on Facebook is a bloodbath. So many sweet souls other to talk about Hildegard of Bingen and instead find themselves in a cage fight with hungry fisher cats.