the whole “shoplifting is killing us” vs “shoplifting isn’t a problem” thing is interesting because i’m willing to buy that there’s been a moderate rise in shoplifting in major chains who have cut staff to the bone, because this is what you would expect to see if you cut staff to the bone
Also - and thank you for the trauma flashbacks to stocktaking this skeet has given me - you always have some accidental shoplifting, which of course increases the fewer staff you have.
Last study I saw pretty much explained the discrepancy perfectly for me, shoplifting went up massively in the places where posters and journalists live, down lots of other places. Tho I did only see it (a lot) at the Walgreens stores, not the well-staffed CVS nearby
My wife was in retail in two very different states across several locations for well over a decade and the “shoplifting isn’t a problem” people make me cringe with their clear lack of experience in the industry.
know a local grocery store that installed self checkouts but installed them in a way where the skeleton crew of employees are not physically able to keep an eye on the self checkout area and as a result the stores loses thousands of dollars a week to shoplifting
shoplifting is anti-social and just generally frustrating esp. to normies and when the theft's at-scale. retail workers are also not paid enough or prepped to deal with that shit, and IMO they shouldn't have to be. it's the suits' problem.
The organized crime aspect gets lost, there are somewhat large shoplifting rings that pool merchandise together to sell on Amazon and other low trust online retailers. If the police really wanted to this kind of theft can, and sometimes does, get caught.
Some people are just shoplifting to get things they need and they're more likely to shoplifts from places they can get away with it easier like one of those stores which are horribly run and usually have only one employee. Even small convenience stores have better security than that
When I was at Pokémon our biggest driver for European stores that used to keep the cards behind glass to “prevent theft” was to get that changed, because of how many more people were willing to make an impulse purchase when they could just grab it.
they had it down to a science, too — always have one person at the register who looks customers in the face when they walk in and greets them, always have one person on the floor, have one person who can float between the floor and the register
i’ll never find it again, but i once read a fascinating article quiktrip commissioned on why their staffing levels were so much higher than their competitors, and it turned out that they had significantly less shrink and fewer robberies as a result
what leaves me very skeptical is the inconsistency in implementation. and while i think it’s a component, i don’t think it’s purely a race issue or something either. rather a dumb bureaucratic mishmash of vibes
This feels like the breakdown endpoint of the infuriating belief all companies run on (that I've had to deal with firsthand) that there's always a way to cut costs further without incurring any negative side effects
Most women (and some men) working retail report tons of sexual harassment, grabbing, threats of violence, etc. Hard to look out for shoplifters when that's constantly happening to you.
Online reselling has made fencing easier, which also incentivizes more shoplifting, there are simply less humans and more automated ways to do every part of the process.
Shrink from stores is also being driven by self-checkout theft and mistakes - people scanning steak as bananas, people forgetting or “forgetting” to scan stuff etc. - and this rise in white-collar shoplifting is equally driven by staff cuts
If I see you stealing food or necessities like diapers then I didn't see a goddamn thing.
If I see you stealing luxury items etc I don't care if the system brutalizes you.
What makes me skeptical when it comes to big box stores is that I’ve been hearing the same thing from those executives since 2010.
I worked in the Banana Republic store closest to the HQ then and BR execs regularly visited.
They said the same things then that they do now about shoplifting.
One note worth making — "shrinkage," the measure retail outlets use to measure theft, isn't 1:1 sales
It examines the cost to restock goods; it rises when wholesale prices go up
There's a good chance that the "shoplifting" pandemic was partly just bookeepers not knowing what inflation looks like
The CVS nearest to my shop has on a given day maybe one or two more floor staff than I do (3-4 vs 2) and their store is five times as big and full of blind spots. It's not a complicated cause-effect.
one of the problems that comes up here is that the staff don't feel safe, which is usually left out of discourse even often by conservatives. You have women saying men have threatened them if they raise any objections, proper "we'll come back when you're leaving" threats.