Good user experience is when you make people download an app and create an account before they can get the thing that they actually want. That way you can delight users with the smooth animations and refined typography of the app.
Stuff like this making me appreciate the humble water fountain with a bottle refill space.
You know the ones that also count how many plastic bottles have been saved by just using that one fountain.
This is how I ended up getting high blood pressure readings when I had to install the stupid PC Health app that goes with the fancy new machine at the pharmacy
My favorite thing is that apps that are required to do anything are only ever on one or two app stores. I couldn’t order in some restaurants in the US (even to eat in!) bc they require a US-only app and a US phone number. I love too live in the future! (It’s the same in Sweden and a huge PITA.)
The idiots at Network Rail have got it so right, and so wrong at the same time. On the left, a stupid machine that breaks, and feels designed to frustrate you into paying, it's slow and creates queues. On the right, a simple device that works easily.
They didn't even bother to put a QR code on it to easily get the app because there just wasn't enough friction in downloading an app for water in the first place.
What are the odds this fucking thing deliberately warms and flavors the "tap water" spout just to trick people into subscribing to a goddamn water cooler.
And data mine. Because really they're going to make what, a couple hundred bucks on water, best case scenario? But the data they mine off your phone is worth *way* more than the 2 bucks you'd pay.
Also let's talk about where this is, cause there are a ton of places in the US and abroad where you could make a strong argument that you're obstructing access to clean water. It's like if you had to pay five bucks to sit in the non smoking section.
Think my Intro to User Experience professor would have had a whole lecture class dedicated to just this photo if it had been around during my time in college.
NYS has free EV charging stations in some of their rest areas, but they're run by Shell Oil and you have to download an app and create an account to use them. Because Shell oil = eco-friendly!
I like how they could give you cold water but hide it behind a paywall and offer assumably room temperature tap water for free.
Would putting an ice cube in the free water count as piracy?
I thought maybe they were misleading on their crowdfund and didn't mention the monthly cost or app needed, but it always said that an app was needed and was always 2 bucks a month. How did this get funded?