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Ryan North@ryannorth.ca |
Love this story: Air Canada's chatbot gives false advice on booking a bereavement ticket, guy gets screwed, then Air Canada then argues its chatbot is a SEPARATE LEGAL ENTITY FROM THEM THAT IS RESPONSIBLE FOR ITS OWN ACTIONS. lol wut
anyway they lost the case hardcore
www.cbc.ca/news/canada/...
74 replies 992 reposts 3570 likes
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Drew Melbourne
@drewmelbourne.com
[ View ] |
You can't ask us to be responsible for every single thing the torment nexus annihilates.
0 replies 0 reposts 8 likes
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Lidia Ferrari
@lidiaferrari.bsky.social
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Ask any Canadian about Air Canada. I dare you. You would be taking your life in your hands. Few topics will drive us Canadians to acts of violence like the mere mention of Air Canada. I’m (mostly) joking but if there’s one thing that unites us as a country, it’s that Air Canada sucks.
2 replies 0 reposts 12 likes
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Time Spinner
@spinny.bsky.social
[ View ] |
0 replies 3 reposts 14 likes
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Diane Coyle
@dianecoyle1859.bsky.social
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Never ever fly Air Canada … ever
0 replies 0 reposts 3 likes
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Gilad Ben-Yossef
@gby.social
[ View ] |
All right. If we accept their claim on face value, can we file charges against AC for employing a minor? harboring an unregistered immigrant? slave labour? (did they PAY the poor chat bor?) I really don't think they thought this through.
0 replies 0 reposts 3 likes
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Victoria De Capua
@victoriadecapua.bsky.social
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this is so fucking on brand for them.
0 replies 0 reposts 1 likes
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Sam Hurwitt
@shurwitt.bsky.social
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Setting a terrible legal precedent for Data, though.
0 replies 0 reposts 4 likes
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One Who Walks Among the Dead
@anubisthejackal.bsky.social
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Well, at least they tried :P
0 replies 0 reposts 0 likes
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Arcturus SaDiablo
@asadiablo.bsky.social
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Okay, time to ban that chatbot from associating with any customer anywhere ever. That means if it's not 100% developed and programmed in house, that's gonna hurt the original source a lot more.
0 replies 0 reposts 3 likes
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The Lady Halibut
@halibut.bsky.social
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I laughed so hard at the argument that a bot is its own thing. He’s just a guy, take it up with him. Lmao.
2 replies 1 reposts 79 likes
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@voldemooch.bsky.social
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Good, set precedence against this type of technology being 'not my problem' arguments; hold these organizations accountable.
0 replies 0 reposts 0 likes
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Octonary Character 𓅄
@jhaedin.bsky.social
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Since corporations are people, Air Canada can go fuck himself.
0 replies 0 reposts 16 likes
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Jen
@sheerjenius.bsky.social
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The weird thing about this is that AC absolutely provides retroactive refunds on bereavement grounds. I deal with AC in a refund-handling capacity daily and can point to a file right now where they did this. But in true AC fashion there is zero consistency between teams and departments.
1 replies 0 reposts 9 likes
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NicolasRobiodux.bsky.social
@nicolasrobiodux.bsky.social
[ View ] |
IBM, 1979.
0 replies 0 reposts 1 likes
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Cyn ✨
@obicynkenobi.bsky.social
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What the god damn helllllll
0 replies 0 reposts 0 likes
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Ms. Anthropy
@msanthropy.bsky.social
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Love how we’ve gone from “A computer can never be held accountable, therefore a computer must never make a management decision” to “A computer can never be held accountable, therefore a computer should make all management decisions.”
0 replies 5 reposts 22 likes
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Eridanis
@lasciate.bsky.social
[ View ] |
It's so nice to hear about a company being called to account for their bullshit and not successfully weaseling out of it.
0 replies 0 reposts 29 likes
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***Account marked for deletion: comedy violation***
@imanextractor.fan
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Remember when site "chatbots" just did a bad search of the website? I kind of miss that
0 replies 1 reposts 15 likes
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@isosolies.bsky.social
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Air Canada gonna Air Canada...
0 replies 0 reposts 1 likes
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Doug Merrill
@bagatsen.bsky.social
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"anyway they lost the case hardcore" This is how you know it's a Canadian story.
0 replies 0 reposts 1 likes
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Captain Ambivalent (comedy music/musical comedy) 🫱🏻🫲🏾
@captainambivalent.com
[ View ] |
The icing on the cake is the part near the end where the chatbot was way more expensive than human agents
0 replies 0 reposts 0 likes
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Mark
@markstuckert.bsky.social
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Good precedent at least
0 replies 0 reposts 0 likes
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amal_forworld
@amalfromfrance.bsky.social
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😂 Et ce n'est que le début.. Ah quelle belle période AI nous attend !
0 replies 0 reposts 0 likes
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Matt
@charliebird.bsky.social
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Since when have AI been asked to be treated like adults?
0 replies 0 reposts 0 likes
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Corey Schneider
@cdskc.me
[ View ] |
Probably just because it's Canada. Seems likely an American court would have been like "yeah, that checks out."
0 replies 0 reposts 2 likes
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Elly is 3 birds in a trenchcoat
@almost-elly.bsky.social
[ View ] |
Is this the timeline in which Air Canada learns that Futurama is fiction and not a legal defense manual? Apparently so!
1 replies 0 reposts 16 likes
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U.Inferno - hey look at my art
@uinferno.bsky.social
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There was a class in Uni for my CS degree that was about the business of programming. The first day was all about the ethics of what we do. Computers cannot be held accountable so it cant decide/relay policy. ML is a shadow of human intelligence. Just as unpredictable but with none of the cognizance
0 replies 0 reposts 1 likes
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Batty
@shadowbat.net
[ View ] |
That's similar to Alec Baldwin's argument. The gun did it.
0 replies 0 reposts 2 likes
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#1 CIA POISONING VICTIM
@puzzlemathstar.bsky.social
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can't help but notice that basically all innovations in corporate customer service for as long as I've lived have been ways to try to avoid accountability
0 replies 4 reposts 70 likes
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Harper needs headpats 🏳️⚧️
@thatharper.bsky.social
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I got two words for that airline: DUE FREAKING DILIGENCE
1 replies 0 reposts 25 likes
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costrike
@costrike.bsky.social
[ View ] |
@hypervisible.bsky.social lololol
0 replies 0 reposts 0 likes
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Dave Finberg
@dfinberg.bsky.social
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You mean this isn't a legal defense? www.youtube.com/watch?v=qPJD...
0 replies 0 reposts 0 likes
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Marjorie
@hydroqueen211.bsky.social
[ View ] |
That is wild!
0 replies 0 reposts 2 likes
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Lomelindi12
@lomelindi12.bsky.social
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😂👏👏👏
0 replies 0 reposts 0 likes
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ChelseaNH
@chelseanh.bsky.social
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Interesting that this was settled in small claims court. I'm wondering how this would have played out in a higher court, with judges who have a correspondingly higher sense of their own importance. (And a full-court legal press from the airline.)
0 replies 0 reposts 3 likes
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Sapindaceae
@sapindaceae.bsky.social
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This story made me so happy to read, thanks for linking. That adjudicator was not having any of it.
0 replies 0 reposts 11 likes
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i'm mrchan / immrchan
@mrchan.org
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The instigating event and plaintiff aside, everything about this is hilarious
0 replies 0 reposts 0 likes
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Random Dude
@priestpilot.bsky.social
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Oh, ffs, pay the poor guy, then fix the glitch. It's peanuts for them!
0 replies 0 reposts 2 likes
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Juan Incognito
@juanincognito.bsky.social
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Reminds me of time I purchased a rail discount card from the train company. I had never had one so asked if it would work for my normal commute and the guy who sold it to me said yes. Then when I tried to use it weeks later, it didn't. Company just kept telling me off for not reading t&cs
0 replies 0 reposts 3 likes
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Lizard
@lizardky.bsky.social
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If it's a legal entity with responsibility for its actions, it it paid? Does it get a 40 hour work week? Health insurance? Standard vacation time? Can it quit and take a job with another airline?
0 replies 0 reposts 4 likes
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CTMay
@ctmay.bsky.social
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Fucking Air Canada. I hate them.
0 replies 0 reposts 0 likes
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Stryder
@stryder.bsky.social
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This is the appropriate method for pushing back against AI-enshittification: you hit them hard in the wallet and hold them accountable.
0 replies 0 reposts 0 likes
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jack the nonabrasive
@karabaic.bsky.social
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@alexhanna.bsky.social @emilymbender.bsky.social this might be a good candidate for AI purgatory this week. At least one thing went right.
1 replies 0 reposts 4 likes
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Bennett Gilbert
@bennettgilbert.bsky.social
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Corporations are people too!
0 replies 0 reposts 0 likes
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Bill Di Maria Rico
@bouncingship.bsky.social
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Disgusting
0 replies 0 reposts 0 likes
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Aaron Tuner
@synfinatic.bsky.social
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Corporations are people. AI is different people.
0 replies 0 reposts 1 likes
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robbie aka. CannedLizard
@cannedlizard.bsky.social
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Bold strategy. Sounds like it will only work if business law doesn’t have a long and robust history of dealing with individuals being agents of a business and working out how to apportion liability in those situations. Let’s see how this plays out….
0 replies 0 reposts 0 likes
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Gav I
@sheedy.bsky.social
[ View ] |
And rightly so.
0 replies 0 reposts 0 likes
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Chris
@hikodi.bsky.social
[ View ] |
"a paucity of cases featuring bad advice from chatbots" is such a magnificent phrase.
0 replies 0 reposts 5 likes
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AlannahR.bsky.social 🍉
@alannahr.bsky.social
[ View ] |
"I didn't stab that man, your honour! My arm decided itself to stick a knife in that man 20 times!"
0 replies 0 reposts 4 likes
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Mongrel
@mongrel.bsky.social
[ View ] |
Not only did that argument did not fly, the National Transportation Safety Board is now laying out the carefully-numbered remaining small burnt pieces of it on a tarp in a hangar.
0 replies 1 reposts 10 likes
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Tunstall's Ghost
@tunstallsghost.bsky.social
[ View ] |
The decision is worth a read.
"Hey, it's in our contract that we're not liable!" ... and then relies on a "Trust me bro" and doesn't actually submit the contract into the tribunal.
www.canlii.org/en/bc/bccrt/...
2 replies 4 reposts 33 likes
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Motown
@motown.bsky.social
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Yea Air Canada, take off ya hosers
0 replies 0 reposts 0 likes
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Adrian Tchaikovsky
@aptshadow.bsky.social
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I feel the companies desperate to play up the agency of these tin echo chamber machines would come down like a hammer on an actual AI’s rights should one ever exist.
6 replies 14 reposts 203 likes
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Kyle L
@kpleopold.bsky.social
[ View ] |
Sadly, it looks like Air Canada just has to pay the difference in ticket price? Even if legal fees get tossed in, it’ll still be just a pittance.
0 replies 0 reposts 7 likes
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Pyrholidon Enthusiast ( ͡° ͜ʖ ͡°)
@pyrholidon.bsky.social
[ View ] |
AIs are sin eaters for c-suite executives.
0 replies 1 reposts 4 likes
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Glenn Fleishman
@glennf.com
[ View ] |
Thus it spakes from a plane
0 replies 0 reposts 0 likes
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Pictures of the Floating World
@floatingworlds.bsky.social
[ View ] |
!!!
0 replies 0 reposts 1 likes
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jess m. ☁️
@jam-etc.bsky.social
[ View ] |
Hahah I'm so glad they lost this
2 replies 0 reposts 8 likes
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Sara Franks-Allen
@cartoonsara.bsky.social
[ View ] |
“"This is a remarkable submission," Civil Resolution Tribunal (CRT) member Christopher Rivers wrote.” Is that Canadian for “What the fuck is this bullshit?”
1 replies 4 reposts 128 likes
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clems | in Sommerstimmung | 🏳️🌈🌱
@clems.bsky.social
[ View ] |
😂😂😂
0 replies 0 reposts 0 likes
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@kdubz2016.bsky.social
[ View ] |
That is nuts. Glad that the argument was shut down.
0 replies 0 reposts 1 likes
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Tyrone Peng McSteinchez
@tpmcsteinchez.bsky.social
[ View ] |
Got fucked by Air Canada late last year. They’re the Spirit/RyanAir of the Great White North. AVOID
0 replies 0 reposts 0 likes
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Eric Briggs
@tgebriggs.bsky.social
[ View ] |
0 replies 0 reposts 5 likes
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Graham Shevlin
@grahamshevlin.bsky.social
[ View ] |
Small claims court response to Air Canada: are you f**king joking? NO.
0 replies 0 reposts 1 likes
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Stephen Gower
@srgower.com
[ View ] |
Probably should have used IBM's Jeopardy computer.
1 replies 0 reposts 3 likes
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Aleggra
@aleggra.bsky.social
[ View ] |
"There is [no way Mr. Moffatt or any other Air Canada customers] would know which section of Air Canada's webpage is accurate and which is not."
0 replies 1 reposts 3 likes
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No Display Name
@kcraybould.bsky.social
[ View ] |
I mean, that almost feels like the Air Canda lawyer went "This is BS. How can I lose without getting fired?" I mean, it's likely just normal corporate lawyer schmukitude, but this is so dumb other options are plausible ...
0 replies 0 reposts 7 likes
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Randy Milholland
@choochoobear.bsky.social
[ View ] |
The fact they made that argument with a straight face.
1 replies 0 reposts 13 likes
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FrancisDee (like Jesus, only cooler)
@fresiann44.bsky.social
[ View ] |
0 replies 0 reposts 2 likes
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Ryan North
@ryannorth.ca
[ View ] |
They also argued that hey, so what if the chatbot lied, because the correct info was available elsewhere on their site. The tribunal's response: "There is no reason why Mr. Moffatt [the guy who got screwed] should know that one section of Air Canada's webpage is accurate, and another is not" lol
3 replies 74 reposts 1085 likes
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Abyrae
@abyrae.bsky.social
[ View ] |
As a Canadian who avoids Air Canada and its sub companies as much as I can, colour me unsurprised. They are the worst.
0 replies 0 reposts 2 likes
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John Yuda
@yuda.org
[ View ] |
I notice they don’t seem to have a chatbot on their site anymore.
0 replies 0 reposts 4 likes
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@fluidmind.bsky.social
[ View ] |
I literally just liked a post that said AI can't be held responsible, so when a company points to the empty management chair and said the AI told us to, it is a flat out cop out, and frankly in this case needs to be prosecuted.
0 replies 0 reposts 0 likes